Frequently Asked Questions

We offer a wide range of pallet types including standard 48x40 GMA wood pallets, 42x42, 48x48, 36x36, Euro pallets (1200x800mm), plastic pallets (HDPE and PP), metal pallets (steel and aluminum), and custom-sized pallets. All are available in various grades from Grade A (like-new) to Grade C (economy). We also carry accessories such as pallet collars, covers, and dividers.

Grade A pallets are in premium, like-new condition with minimal wear, no significant staining, and no major repairs — ideal for retail displays and high-value shipments. Grade B pallets are in good, functional condition with minor cosmetic imperfections and possibly small repairs; they are the most popular grade for general freight. Grade C pallets show more wear and multiple repairs but remain structurally sound for lighter-duty applications like one-way shipping or internal transfers.

Selling your surplus pallets is easy. Simply contact us through our website or email with details about the quantity, sizes, and general condition of your pallets. We will provide a fair quote based on current market rates. If you accept, we schedule a convenient pickup time — we handle all transportation. Payment is typically processed within 7 business days of pickup. We buy pallets of all sizes and conditions.

Our standard minimum order is one truckload, which is typically 400-800 pallets depending on the size and stacking configuration. However, we understand that smaller businesses have different needs, so we also accommodate partial loads and smaller quantities on a case-by-case basis. Contact us to discuss your specific requirements and we will find a solution that works for you.

Yes, we provide pallet delivery and pickup services across the entire United States. Our fleet of trucks and our network of logistics partners allow us to serve businesses in all 50 states. Delivery times vary by location — local Houston-area deliveries can often be arranged within 1-2 business days, while cross-country shipments typically take 3-7 business days.

Pallet pricing depends on several factors: the type of pallet (wood, plastic, metal), the size, the grade (A, B, or C), the quantity ordered, and the delivery location. Used pallets typically cost 40-60% less than new equivalents. We provide free, no-obligation quotes tailored to your specific requirements. Volume discounts are available for large and recurring orders. Contact us for current pricing.

Yes, we offer ISPM 15 compliant heat-treated pallets for international shipping. These pallets meet the International Standards for Phytosanitary Measures (ISPM 15), which requires wood packaging materials to be heat-treated to a core temperature of 56 degrees Celsius for 30 minutes to eliminate pests. Each compliant pallet is stamped with the official ISPM 15 certification mark.

Absolutely. Our custom pallet service designs and builds pallets to your exact specifications — any dimension, any wood type, any load capacity. Custom pallets are ideal for unusually shaped products, specialized racking systems, or export requirements. We can also incorporate specific features like heat treatment, fumigation, notched stringers, or reinforced decks. Minimum orders apply for custom builds.

Pallets that have reached the end of their structural life are never sent to a landfill. We dismantle them completely and recycle every component. The wood is processed into mulch, biomass fuel, animal bedding, or raw material for particleboard. Nails and metal fasteners are collected and recycled as scrap metal. Our goal is zero waste — currently, we divert 95% of all collected pallets from landfills.

Pallet recycling has substantial environmental benefits. Each recycled pallet saves approximately 3.5 gallons of water, prevents 23 kilograms of CO2 emissions, and reduces demand for virgin timber. Repairing a pallet uses 73% less energy than manufacturing a new one. Collectively, pallet recycling in the US conserves millions of trees annually and keeps hundreds of millions of pounds of wood waste out of landfills.

Yes, our pallet management program is a comprehensive service designed to optimize your entire pallet operation. We manage your pallet inventory, handle procurement, coordinate repairs, arrange recycling, and provide detailed reporting on usage, costs, and environmental impact. Most clients see a 20-30% reduction in overall pallet costs after implementing our management program. It is ideal for businesses handling large volumes of pallets.

We offer pallet pickup services across the continental United States. Our primary service area is the greater Houston metropolitan area and the Gulf Coast region, where we can arrange same-day or next-day pickups. For other regions, we work with our network of logistics partners to schedule efficient pickups, typically within 3-5 business days. There is no charge for pallet pickup when you are selling to us — we handle all transportation costs.

Delivery timelines depend on your location and the specific pallets ordered. For standard sizes in stock, Houston-area deliveries can be arranged within 1-2 business days. Regional deliveries (Texas and neighboring states) typically take 2-4 business days. Nationwide deliveries range from 3-7 business days. Rush delivery options are available for time-sensitive orders at an additional cost. Contact us to discuss your timeline.

Yes, customer satisfaction is our priority. If your pallets arrive damaged during transit or do not match the agreed-upon grade and specifications, contact us within 48 hours of delivery. We will arrange a replacement shipment or issue a credit at no additional cost. We document the grade and condition of every order before shipping to ensure transparency and accountability.

Stringer pallets use two or three long boards (stringers) running parallel to support the deck. They typically offer 2-way forklift entry, though notching the stringers can allow partial 4-way access. Block pallets use solid wood blocks between the deck layers, providing true 4-way entry from all sides. Block pallets are generally stronger and more versatile but cost more. Euro pallets are the most common block pallet design. We stock both types in multiple sizes.

Absolutely. We offer ISPM-15 heat-treated pallets that meet international phytosanitary standards required for cross-border wood packaging. Each export pallet is stamped with the official IPPC/ISPM-15 mark, documenting that it has been heat-treated to a core temperature of 56 degrees Celsius for 30 minutes. We also stock Euro pallets (1200x800mm) and can source other international standard sizes for markets in Asia, Latin America, and the Middle East.

The best pallet size depends on your product dimensions, weight, warehouse racking, truck configuration, and industry standards. The most common US pallet is the 48x40 inch GMA standard, which fits most racking and trailer configurations. Our size guide page provides detailed recommendations by industry, and our pallet experts can provide personalized advice based on your specific operation. Contact us for a free consultation.

Yes, we offer tiered pricing that rewards larger orders and long-term commitments. Our volume discount structure starts at one truckload and increases at multi-truckload quantities. Clients who set up recurring delivery schedules — whether weekly, biweekly, or monthly — receive additional preferred pricing. We also offer annual contract rates for businesses that want price predictability throughout the year. Contact our sales team for a custom quote.

Every client receives our Eco Impact Report, which details the environmental benefits of their pallet purchases. The report includes metrics such as pallets diverted from landfills, estimated trees saved, CO2 emissions prevented, water conserved, and energy saved compared to purchasing new pallets. These reports are available quarterly and annually and are formatted for easy inclusion in your company ESG disclosures, sustainability reports, and stakeholder communications.

Every pallet that enters our facility undergoes a multi-point inspection. Our trained quality inspectors check for cracked or broken stringers, missing or damaged deckboards, protruding nails, dimensional accuracy, and signs of contamination or mold. Pallets that do not meet our grading standards are either repaired by our technicians or recycled. We never sell a pallet that does not pass our structural integrity tests.

We welcome facility tours. Seeing our sorting lines, repair stations, heat treatment chamber, and recycling center in person gives clients a deep understanding of the quality and care that goes into every pallet we process. Tours are available Monday through Friday during business hours and can be scheduled by contacting our office. We also offer virtual tours for clients who cannot visit in person.

We accept ACH bank transfers, company checks, credit cards (Visa, Mastercard, American Express), and wire transfers. For established clients, we offer net-30 payment terms upon credit approval. For first-time orders, we typically request payment upon delivery or within 7 days. We are flexible and work with clients to find payment arrangements that suit their accounting processes.

Yes, we frequently supply pallets for one-time projects, trade shows, seasonal surges, and special events. Whether you need 50 pallets for a warehouse reorganization or 5,000 for a holiday season ramp-up, we can accommodate short-term needs without requiring a long-term contract. Our Grade C economy pallets are especially popular for one-time use applications where cost is the primary consideration.