What Our Customers Say
Real feedback from businesses across the United States who trust EcoPallets Pro for their pallet needs. From cost savings to sustainability — hear it from the people who matter most.
Get a Free Quote
Tell us what you need — we'll respond within 24 hours.
500+
Businesses Served
97%
Customer Satisfaction
94%
Client Retention Rate
4.9/5
Average Rating
Trusted by Businesses Nationwide
“EcoPallets Pro has been our go-to pallet supplier for over three years. Their Grade B pallets are consistently solid, deliveries are always on time, and they helped us cut our pallet spend by 45%. Highly recommended for any logistics operation.”
Thaddeus Wainwright
VP of Operations, Bright Horizon Logistics
Houston, TX
“As a food distributor, we need ISPM-15 compliant pallets that pass inspection every time. EcoPallets Pro delivers exactly that. Their heat-treated pallets meet all our export requirements, and their team is incredibly responsive to last-minute orders.”
Seraphina Delacroix
Supply Chain Manager, FreshRoute Foods
Dallas, TX
“We switched to EcoPallets Pro from a national pallet pooling company and saved over $80,000 in the first year. The quality is excellent, the customer service is personal, and the recycling program gives us great sustainability metrics for our ESG reports.”
Cornelius Ashford
Warehouse Director, Summit Distribution Co.
Atlanta, GA
“We needed custom 48x36 pallets for our bottling line, and EcoPallets Pro built them to spec within a week. The quality matched what we were getting from our previous supplier at nearly half the cost. Their custom solutions team really knows their stuff.”
Isolde Marchetti
Procurement Lead, Pacific Coast Manufacturing
Los Angeles, CA
“Handling thousands of pallets during harvest season is a challenge. EcoPallets Pro scales with us — they ramp up deliveries in September and pick up surplus stock in the off-season. It is like having an extension of our own team managing pallets for us.”
Percival Huxley
Operations Manager, Heartland Grain Storage
Omaha, NE
“Our company set ambitious carbon reduction targets, and switching to recycled pallets was a major piece of the puzzle. EcoPallets Pro provides detailed impact reports showing CO2 saved, trees preserved, and waste diverted. It has been invaluable for our annual sustainability disclosures.”
Ondine Blackthorn
Sustainability Director, EverGreen Retail Group
Chicago, IL
“We use heavy-duty metal pallets for engine block storage and Grade A wood pallets for finished parts shipping. EcoPallets Pro handles both with the same level of professionalism. Their repair service has also extended the lifespan of our pallet fleet significantly.”
Leander Fitzroy
Plant Manager, Apex Auto Parts
Detroit, MI
“In pharmaceuticals, pallet cleanliness and consistency are non-negotiable. EcoPallets Pro supplies us with plastic pallets that meet FDA standards and are always delivered in perfect condition. Their quality control process gives us complete peace of mind.”
Vesper Calloway
Logistics Coordinator, NorthStar Pharma Supply
Boston, MA
“Managing pallet inventory across three warehouses was a nightmare until we started working with EcoPallets Pro. Their management program tracks every pallet, automates reorders, and gives us analytics we never had before. We have reduced pallet waste by 35% and our warehouse teams love the consistency.”
Alaric Penrose
Director of Distribution, Mountain West Wholesale
Denver, CO
“We ship hazardous materials that require specific pallet certifications and documentation. EcoPallets Pro provides all compliance paperwork with every order — heat treatment certificates, grade reports, and traceability records. It saves our compliance team hours of work on every shipment.”
Theodora Blackwell
Purchasing Manager, Gulf Coast Chemicals
Baton Rouge, LA
“Our e-commerce fulfillment center processes 5,000 orders a day, and pallet consistency is critical for our automated systems. Since switching to EcoPallets Pro Grade B pallets, our conveyor jams dropped by 60% and our cost per pallet decreased by 40%. The ROI was immediate and significant.”
Rowan Ashcroft
Fulfillment Manager, QuickShip E-Commerce
Nashville, TN
“Our sustainability team was struggling to find accurate data on pallet recycling impact for our annual ESG report. EcoPallets Pro Eco Impact Reports gave us exactly the metrics we needed — CO2 avoided, trees saved, and diversion rates. It has become a cornerstone of our environmental disclosures.”
Cassandra Montague
Environmental Compliance Officer, Pinnacle Manufacturing
Cincinnati, OH
“We are a mid-size craft brewery that ships kegs and cases across the Pacific Northwest. EcoPallets Pro provides us with clean 36x36 pallets perfect for our keg configurations. Their team understood our unique needs from day one and pricing has been consistently fair.”
Benedict Rothwell
General Manager, Heritage Brewing Company
Portland, OR
“Our solar panels require custom pallets with precise board spacing and edge protection. EcoPallets Pro designed a custom solution that reduced our panel breakage rate from 2.3% to under 0.5% during transit. That translates to tens of thousands of dollars in saved product and happier customers.”
Genevieve Hartwell
Chief Operating Officer, Solaris Solar Panels
Phoenix, AZ
“We needed a supplier who could deliver 2,000 pallets per week consistently to our East Coast facilities. EcoPallets Pro set up a recurring delivery schedule that has not missed a single delivery in 18 months. Reliability at this scale is rare, and we genuinely appreciate it.”
Maximilian Voss
Logistics Director, Eastern Seaboard Distribution
Philadelphia, PA
In-Depth Client Success Stories
Behind every testimonial is a detailed story of partnership, problem-solving, and measurable results. Here are three extended case studies from clients across different industries.
Bright Horizon Logistics — Houston, TX
The Challenge
Bright Horizon was spending $420,000 annually on new pallets from a national supplier. They had no recycling program, no bulk purchasing strategy, and were losing 15% of their pallets to damage each quarter due to inconsistent quality from multiple vendors.
Our Solution
We implemented a comprehensive pallet management program including Grade B pallet supply, scheduled weekly deliveries, a pallet buyback program for their used stock, and quarterly analytics reviews. We consolidated their supply from four vendors down to one.
Results
$189,000
Annual Savings
72%
Damage Reduction
4 to 1
Vendor Consolidation
+40 points
Sustainability Score
“EcoPallets Pro did not just supply pallets — they transformed how we think about pallet management as a strategic function.”
FreshRoute Foods — Dallas, TX
The Challenge
FreshRoute needed to begin exporting perishable goods to Mexico, requiring ISPM-15 certified pallets for every shipment. Their existing supplier could not guarantee compliance on every pallet, leading to customs delays and rejected shipments that cost $15,000 per incident.
Our Solution
We became their exclusive export pallet supplier, providing 100% ISPM-15 certified heat-treated pallets with individual compliance stamps and batch documentation. We also established a buffer inventory of 500 export-ready pallets to handle demand surges.
Results
100%
Compliance Rate
Zero
Customs Rejections
3 days faster
Lead Time Improvement
Zero
Documentation Errors
“Zero customs rejections since we started with EcoPallets Pro. That alone has paid for the entire pallet program many times over.”
Summit Distribution — Atlanta, GA
The Challenge
Summit was locked into an expensive national pallet pooling contract that cost $12 per pallet per trip with strict return penalties. With 50,000 pallet movements per year, the total cost was over $600,000 annually, plus penalty fees averaging $40,000 per year for lost or damaged pool pallets.
Our Solution
We designed a purchase-and-buyback program that replaced the pooling model. Summit purchases Grade B pallets at $5.50 each, uses them for shipments, and sells surplus stock back to us at fair market rates. No trip fees, no penalties, and no tracking obligations.
Results
$320,000+
Annual Cost Savings
$40,000/yr
Penalty Fees Eliminated
$5.50 vs $12
Pallet Cost Per Trip
No lock-in
Contract Flexibility
“Switching from pallet pooling to EcoPallets Pro was the single best cost-saving decision our operations team has made in five years.”
Top Reasons Customers Choose EcoPallets Pro
Based on our annual customer surveys, these are the most-cited reasons businesses partner with us over competitors. Each reason reflects a core commitment we make to every client.
Consistent Quality
94% of surveyed clients cite consistent pallet quality as a primary reason for choosing us. Our rigorous grading system and multi-point inspections ensure every pallet meets the promised standard.
Cost Savings
91% of clients report significant cost reductions after switching to EcoPallets Pro. On average, businesses save 30-50% compared to purchasing new pallets from traditional manufacturers.
Reliable Delivery
89% of clients highlight our on-time delivery record as a key differentiator. Our 98% on-time delivery rate means fewer production delays and smoother warehouse operations.
Dedicated Account Manager
87% value having a single point of contact who knows their business. Our account managers proactively manage orders, anticipate needs, and solve problems before they escalate.
Sustainability Impact
82% of clients consider our environmental commitment an important factor. Our Eco Impact Reports help businesses demonstrate their sustainability commitments to stakeholders.
Flexibility
79% appreciate our ability to scale with their needs. Whether it is a seasonal surge, a new product launch, or an emergency restock, we adapt our service to match your demand.
Customer Satisfaction Metrics
4.9/5
Average Rating
Across all customer reviews and surveys
94%
Retention Rate
Clients who reorder within 12 months
98%
On-Time Delivery
Orders delivered within scheduled window
<2hrs
Response Time
Average time to respond to inquiries
Join Our Satisfied Customers
Find out why hundreds of businesses trust EcoPallets Pro for their pallet needs. Get a free, no-obligation quote today.
Get a Free Quote