Privacy Policy

EcoPallets Pro (“Company,” “we,” “us,” or “our”) operates the website ecopalletspro.com (the “Site”). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our Site, submit inquiries, request quotes, or otherwise interact with our services.

By using our Site or providing information to us, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Site.

We use the information we collect for a variety of business and operational purposes, including:

• Service Delivery: To process your inquiries, generate quotes, fulfill orders, arrange delivery and transportation, and provide customer support.
• Communication: To respond to your questions, send order confirmations, shipping notifications, invoices, and other transactional communications.
• Marketing: To send you promotional materials, newsletters, industry updates, and information about new products or services that may be of interest. You may opt out of marketing communications at any time.
• Analytics & Improvement: To analyze Site usage trends, measure the effectiveness of our content and marketing campaigns, and improve the functionality, design, and user experience of our Site.
• Personalization: To tailor content, recommendations, and offers based on your preferences and browsing behavior.
• Security & Fraud Prevention: To detect, prevent, and respond to fraud, unauthorized access, and other security incidents.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.
• Business Operations: To manage our internal business processes, including accounting, auditing, and record-keeping.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following circumstances:

• Service Providers: We share information with trusted third-party service providers who assist us in operating our business, including payment processors, shipping carriers, email service providers, analytics platforms, and CRM tools. These providers are contractually obligated to use your information only for the purposes of providing services to us and in accordance with this Privacy Policy.
• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal processes, such as a subpoena, court order, or government investigation.
• Protection of Rights: We may disclose information when we believe in good faith that disclosure is necessary to protect our rights, your safety, the safety of others, investigate fraud, or respond to a government request.

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, and destruction. Our security measures include:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Encrypted storage of sensitive data at rest
• Regular security assessments and vulnerability scanning
• Access controls limiting employee access to personal information on a need-to-know basis
• Secure third-party hosting infrastructure with industry-standard certifications
• Regular data backups and disaster recovery procedures

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security. You acknowledge that you provide information at your own risk and are responsible for maintaining the security of your account credentials and devices.

Depending on your jurisdiction, you may have certain rights regarding your personal information. These rights may include:

• Access: The right to request a copy of the personal information we hold about you.
• Correction: The right to request correction of any inaccurate or incomplete personal information.
• Deletion: The right to request deletion of your personal information, subject to certain legal exceptions and retention requirements.
• Opt-Out of Marketing: The right to unsubscribe from promotional emails and marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
• Data Portability: Where applicable, the right to receive your personal information in a structured, commonly used, and machine-readable format.
• Restrict Processing: The right to request that we restrict certain processing activities involving your personal information.
• Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us using the information provided in the “Contact Information” section below. We will respond to your request within thirty (30) days or as required by applicable law. We may need to verify your identity before processing certain requests.

Our Site uses cookies and similar technologies to provide, customize, and improve your experience. Below is a detailed breakdown of the types of cookies we use:

Our Site integrates with and utilizes certain third-party services to support our operations. These services may have access to your information as described below:

• 1db (Lead Capture & CRM): We use 1db as our lead capture and customer relationship management platform. When you submit a contact form, quote request, or inquiry on our Site, the information you provide (including name, email, phone, company, and message details) is transmitted to and stored in 1db for the purpose of managing leads, tracking communications, and facilitating follow-up. 1db processes this data on our behalf in accordance with their own privacy and security policies.
• Google Analytics: We use Google Analytics to collect and analyze website usage data. Google Analytics uses cookies to track user interactions. The information generated is transmitted to and stored by Google on servers in the United States. Google may use this data in accordance with its own privacy policy.
• Hosting & Infrastructure: Our Site is hosted on secure, industry-standard cloud infrastructure. Your data may be stored and processed in data centers located within the United States.
• Payment Processors: If you make a payment through our Site or in connection with our services, your payment information is handled by PCI-DSS compliant third-party payment processors. We do not store your full credit card number or payment credentials on our servers.

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Our Site and services are intended for use by businesses and individuals who are at least eighteen (18) years of age. We do not knowingly collect, solicit, or maintain personal information from children under the age of thirteen (13), nor do we knowingly allow such persons to use our Site or services.

If we become aware that we have inadvertently collected personal information from a child under thirteen (13), we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided personal information to us, please contact us immediately at info@ecopalletspro.com so that we can take appropriate action.

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the “Effective Date” at the top of this page and, where appropriate, notify you through a prominent notice on our Site or via email.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Site following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will make every effort to respond to your inquiry within thirty (30) business days. For urgent matters, please include “PRIVACY REQUEST” in your email subject line.